Optimized. Attn: Returns/Exchanges. Unit 18, Olympia gardens. 23 Olympia Street. Eastgate. 2190. Contact: 061 582 0219. The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost

<h2 id="isPasted">Returns Policy Validity:</h2><ul><li id="isPasted">Returns are valid for 30d from the purchase date</li><li id="isPasted">Returns are accepted only if the item(s) are in their original unopened packaging.</li><li>If returning the item due to a change of mind, we&apos;ll refund you, less the courier/shipping costs, after confirming the item&apos;s correct condition upon return to our warehouse.</li><li>Refunds are issued in the original payment method form of the order.</li></ul><h2 id="return-instructions">Return Instructions:</h2><ul><li>Create a ticket, <a href="https://help.optimized.co.za/en-US/contact" rel="noopener noreferrer" target="_blank">here</a>, with Order Number, Full Name, and refund/exchange instructions.</li><li>Return items in original packaging to our address (see below).</li></ul>OptimizedAttn: Returns/ExchangesUnit 18, Olympia gardens23 Olympia StreetEastgate2190Contact: 061 582 0219The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Prime Self.PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PRODUCTS/MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN.<h2 id="shipping-costs">Shipping Costs:</h2><ul><li>Original shipping fees non-refundable.</li><li>Return shipment cost at your expense.</li><li>Shipping exchange items back to you is covered by us.&#xA0;</li></ul><h2 id="non-returnable-items">Non-Returnable Items:</h2><ul><li>Clearance, closeout, and special order items are final; no returns or exchanges.</li></ul><h2 id="refund-process">Refund Process:</h2><ul><li>Refund credited to the original payment method.</li><li>Timeframe: 1&#x2013;10 days for return shipment, 1&#x2013;2 days for processing, 3&#x2013;5 days for your bank or credit card company to process the refund.</li></ul>

What is your refund & returns policy?

We are in the business of pleasing our customer and we are always happy to help and assist where possible! If you are experiencing a problem with one of our products, please submit a support ticket, here, for review and one of our agents will get bac

We are in the business of pleasing our customer and we are always happy to help and assist where possible! If you are experiencing a problem with one of our products, please submit a support ticket,&#xA0;<a dir="ltr" href="https://help.optimized.co.za/support/tickets/new" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(44, 92, 197); text-decoration: none;" target="_blank">here</a>, for review and one of our agents will get back to you with more information ASAP.&#xA0; As we resell products from various suppliers and brands, certain ranges have their own individual warranties or assurance, TrueDark Policy:<span dir="ltr" style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: start; text-indent: 0px; display: inline !important;">TrueDark&#xAE; warrants that this product will be free from defects in materials and workmanship for 1 year from the date of purchase by the original owner. The customer is responsible for outbound and return shipping costs. This warranty covers the original purchaser only and is not assignable or transferable to another party. Warranty is void if the device is used for commercial use or disassembled at any point..&#xA0;TrueLight Policy: TrueLight&#xAE; warrants that this product will be free from defects in materials and workmanship for 1 year from the date of purchase by the original owner. The customer is responsible for outbound and return shipping costs. This warranty covers the original purchaser only and is not assignable or transferable to another party. Warranty is void if the device is used for commercial use or disassembled at any point. Mychrondia Policy: Mychondria boasts an industry-leading 3-year warranty. This&#xA0;<span dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">warrants that this product will be free from defects in materials and workmanship for 3 years from the date of purchase by the original owner.&#xA0;<span dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Warranty is void if the device is used for commercial use or disassembled at any point. <span dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;"><span dir="ltr" style="box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-weight: 400; text-align: left; text-indent: 0px; display: inline !important;">Airofit Policy:&#xA0;Airofit offers a 2-year warranty on our product. The warranty covers all the manufacturer&apos;s faults. The warranty however does not cover damaged devices due to day-to-day use and other damages caused by accidents.<br style="box-sizing: border-box; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

Do your products have a warranty?

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Refunds & Returns

What is your refund & returns policy?

Do your products have a warranty?